General Terms and Conditions

1. General Provisions

These general terms and conditions (hereinafter: Terms) govern the use of the website spletne-strani.com (hereinafter: Website) and determine the rights and obligations between the service provider and the users of the Website.

2. Information about the Provider

Company name: Veldes net d.o.o.
Address: Proletarska cesta 4, 1000 Ljubljana, Slovenia
Tax number: 11454857
Registration number: 8276919000
Contact information:
- Phone: 030733711
- E-mail: info@spletne-strani.com

3. Accessibility of Information

The provider undertakes to always provide users with the following information:

Company identity (company name and registered office, registration number and tax number),
Contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
Essential characteristics of the services it offers,
Terms of service delivery or performance of services (method, place, and time of delivery),
All prices clearly and unambiguously defined and visibly displayed, whether they already include taxes and transport costs,
Method of payment and delivery,
Time validity of the offer,
Terms, deadlines, and procedures in the event of withdrawal from the contract,
Explanation of the complaint procedure, including all information about the contact person or customer service.

4. Prices

All prices on the Website are stated in euros (EUR) and do not include VAT, as the provider is not subject to VAT. Prices are valid at the time of placing the order and do not have a predetermined validity.

5. Payment Methods

The following payment methods are available to users:

Bank transfer: After placing the order, you will receive a pro forma invoice with all the necessary information to make the payment.
Payment by pro forma invoice:
- SI56 0209 1026 3140 992 (NLB d.d.)
- SI56 0700 0000 3342 807 (GB d.d., Kranj)
Card payment (Stripe): Payment by credit or debit card via Stripe (Visa, Mastercard …). Card details are not stored; Stripe processes them in accordance with PCI-DSS standards.

6. Purchase Procedure

Service selection
Order review
Order submission
Receipt of confirmation
Payment
Service execution:
- If the buyer does not agree with the execution deadline, the entire purchase price will be refunded.
- If the buyer does not respond within 14 days, the service will be performed without the possibility of a refund.
- The buyer pays for additional plugins and functionalities upon prior agreement and payment of the pro forma invoice.

7. Right to Withdraw from the Contract

The user does not have the right to withdraw from the contract if the service has already been fully performed or if it is an immediate service. If the service has not yet been performed, the user can withdraw in writing via e-mail within 14 days of ordering.

8. Protection of Personal Data

The provider undertakes to protect personal data in accordance with the law. The data is used for order fulfillment and communication.

9. Limitation of Liability

The information on the Website is for informational purposes. In the event of changes, the user will be notified and will be able to withdraw from the order.

10. Protection of Personal Data (GDPR)

Collection of personal data:

Name and surname
Address
E-mail address
Phone number
Payment information (without storing card details)

Purpose of collection:

Service execution
Issuing invoices
Communication with the user
Notification (with user’s consent)

Storage: The data is stored for as long as necessary for business and legal obligations, then it is deleted or anonymized.

Protection: Technical and organizational measures are used, Stripe processes data in accordance with PCI-DSS standards.

User rights:

Access to data
Correction/deletion of data
Data transfer
Objection to processing
Restriction of processing

11. Complaints and Disputes

In case of problems, the user can contact the provider at info@spletne-strani.com. The procedure is confidential and aimed at an amicable solution.

In the event of a dispute, the user can contact the provider via e-mail or telephone. The company does not have a selected procedure for out-of-court dispute resolution.